Shipping & Returns
FREE SHIPPING! *Excludes remote postcodes and bulky items If you would like a quote for your shipping cost, simply follow the following steps:
- - Choose the items you would like to purchase and add them to your cart
- - Click on shopping cart or checkout.
- - Shipping will show on the checkout page after you enter your address.
- - If the product you purchased does not perform to your standard, it does not necessarily mean it is faulty. Expectations of product performance may vary from person to person therefore if there is no fault with the product and you wish to return it, postage will be covered by the customer.
- - If the item part you purchased does not fit your machine, postage will be covered by the customer.
- - If you want to return an item that qualifies for free postage, you are still liable for the cost of postage we incurred unless the item you are returning is faulty.
- - The item must be returned in its original packaging and in resalable condition.
- - Special order items are not eligible for return.
- - Used machines, motors, cords, accessories and wear items are not eligible for return unless they are faulty.
- - All machines must be returned in sealed manufacturer boxes in new condition. A 20% restocking fee will apply if the original seal / packing is removed.
- - Please refer to the information & conditions at the bottom of the page for other details
- - Consumable parts, such as bags, filters, attachments, cords and accessories, are not covered by warranty.
- - Wear parts, such as straps, floor tools, bristles, and roller brushes, are not covered under warranty.
- - Warranty does not cover damage by transportation, freight, delivery, product return, accident, misapplication, improper service or maintenance, blockages, vacuuming water or bulk powder, moist carpet, use or other instructions not in accordance with the instruction Manual and Parts Guide.
- - any increased costs or expenses
- - any loss of profit, revenue, business, contracts or anticipated savings
- - any loss or expense resulting from a claim by a third party; or
- - any special, indirect or consequential loss or damage of any nature whatsoever caused by Rugged’s failure in complying with its obligations
- - If the product you purchased does not perform to your standard, it does not necessarily mean it is faulty. Expectations of product performance may vary from person to person; therefore, if there is no fault with the product and you wish to return it under warranty, you may be liable for the labour and postage costs incurred.
- - The item must be returned in its original packaging.
- - Consumable parts, such as bags, filters, attachments, accessories, cords are not covered by warranty.
- - Wear parts, such as straps, floor tools, bristles, roller brushes, are not covered under warranty.
- - Please refer to information & conditions at the bottom of this page for other important details
- - If you wish to cancel your order before we ship it, please contact us as soon as possible. Shipped orders cannot be cancelled.
- - Rugged Industries is not responsible for parcels that are lost, stolen, damaged or delayed in transit due to the fault of delivery carriers or theft. Please contact the relevant couriers directly with your tracking number to resolve the dispute.
- - Once the item/s are received, they will be checked to make sure they meet our returns conditions policy and once cleared, you will be emailed a credit or refund for the purchase price (excluding original shipping cost and discounts) directly to the original account used for your purchase.
- - We will endeavour to process returns as soon as they are received but please allow up to 14 business days for it to be processed. You will receive email notification with your credit or refund once finalised. We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number as we will not be responsible for parcels lost in transit.
- - Purchases made using Afterpay, Paypal follow the same return conditions.
- - We want you to be satisfied with your online order, and if for any reason you are dissatisfied with your purchase, you will be able to return your full price items within 30days of your original purchase date for an online credit or refund.
- - If the product you purchased does not perform to your standard, it does not necessarily mean it is faulty. Expectations of product performance may vary from person to person therefore if there is no fault with the product and you wish to return it, postage will be covered by the customer.
- - Used machines or motors are not eligible for return unless they are faulty.
- - Once your return has been approved through the return request form it must be posted back to us within 7 days.
- - If we do not receive item/s, we do not take responsibility for lost packages by Australia Post or any other courier.
- - If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.
- - Rugged Industries reserves the right to reject a return if we conclude it is not in a new/ resalable condition. A 20% restocking fee will apply if the original seal, packaging is removed or damaged.
- - In the rare event that a return is rejected the decision is final and not negotiable.
- - If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit or refund within 14 business days of the delivery date, please follow up by email contactus@ruggedindustries.com.au
- - We advise all customers to keep their tracking number once item/s are posted. Customers will be able to track and monitor their return via their tracking number.
- - Postage charges are non-refundable. The expense of postage for all returns will be at the customer’s own cost.
- - The item must be returned in its original packaging and in resalable condition.
- - Special order items are not eligible for return.
- - If a refund is approved and processed it may take up to 24/48hrs to reach your account.